Terms & Condition

Privacy Policy

Rohi Company is committed to protecting your privacy. Any information given to us will be used for the sole and express purpose of fulfilling your order as requested. We NEVER sell our customer information to ANYONE. Our website uses only the best secure, encrypted technology to process your orders safely and securely. Your confidentiality is as important to us as it is to you.

Ordering

Available 24 hours a day. Our shopping cart is secure and easy to use. You may contact us at info@oroplayingcards.com or 877-666-6880 Monday – Friday between 9:00 am and 6:00 pm CST. All orders placed online after business hours will be processed the next day. Orders placed on Saturday, Sunday or holidays will be processed the following business day. All orders are generally shipped within 24-48 hours unless otherwise specified. Large orders may require some additional lead time. Lead time varies during our busy holiday season.

Refunds and Returns

You may return unopened items sold by us within 30 days of delivery for a full refund. We will pay the return shipping costs only if the return item is a result of our error (you received an incorrect item or defective item, etc.); otherwise your refund will be less the cost of shipping. You will need to contact us to receive an authorization code.

Payment

We accept MasterCard, Visa, American Express and Discover. We also accept payment by PayPal. Your credit card will be charged at the time your order is placed.

Shipping

Items shipped from our facility are shipped via USPS and/or UPS. Ground shipping charges are normally applicable. A physical address is required for all shipments. We cannot ship to P. O. Box address. Customers will be charged for deliveries made to a wrong address due to incorrect address information being provided to us.

We take care in packaging our order for secure shipment. In the rare event that damage does occur during shipping, please contact us within 24 hours of receipt so that we may take appropriate corrective actions.

Out of Stock

We diligently try to maintain sufficient inventory levels to fulfill all orders. However, occasionally one of our popular items may be temporarily out of stock. In the event this occurs, we will contact you immediately for an anticipated delivery date.